New Zealand Service

by Vodafone


The New Zealand SIM card, combined with an international mobile phone, is the most simple and economical solution for staying in touch while in New Zealand. ALL incoming calls, regardless of their origin, are FREE! Pay the local rate for local calls and use a mobile phone in New Zealand like you do at home. Since this SIM card is prepaid, there are no monthly fees and no need for a contract.


  • $15 starter credit.
  • A local mobile phone number in New Zealand
  • FREE incoming calls
  • After first minute calls are billed at 1 second intervals
  • Voicemail
  • Text messaging
  • No yearly contract, monthly charges or credit check.


Domestic calls

Your New Zealand SIM card is defaulted to the Supa Prepay plan, which gives you the great value of Add-Ons like Free Weekends, BestMates and TXT2000. All incoming calls and text messages, regardless of where they originate, are FREE.

  • 89 cents a minute to any number in New Zealand or 15 other countries *, anytime.
  • Talk for $2 for up to two hours to any Vodafone mobile, 7pm to 7am weeknights and all weekend.
  • Incredible value Add-Ons like BestMates, Free Weekends and TXT2000

* Australia, Canada, China, Hong Kong, India, Ireland, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, UK, USA


BestMates on Supa Prepay gives you unlimited talking, text messgaing and video calling up to three nominated mobile numbers on the Vodafone NZ network, from within NZ, any time of day or night, for just $6, $12 or $18 a month. This includes national calls, text messages and video calls to one current mobile on the Vodafone network. Your BestMates can be on any Vodafone plan, and they don’t need to have you as their BestMate.

Free Weekends

Get calls and text messaging to Vodafone friends and family FREE all weekend long, by registering. Spend $5 on calls, text messages or video calls to any network Monday to Friday and get free Vodafone to Vodafone text messaging all Saturday & Sunday. Or spend $10 Monday to Friday and get free Vodafone to Vodafone calls and text messages all Saturday and Sunday.
Please note free Saturday and Sunday calls and text messaging are only between Vodafone mobiles in New Zealand.


For just $10 a month you can send up to 2000 TXTs to any Vodafone New Zealand mobile. So if you send more than 50 TXTs each month (less than two a day on average) you'll clean up.

Other costs
- Voicemail: $0.20 NZ ($0.14 USD)
- Text messaging: $0.20 NZ ($0.14 USD) per message sent.

International calls

International rates are per minute for outgoing calls while in New Zealand.
All incoming calls are FREE!

Calling to
Peak per minute rate
Off-peak per minute rate
USA, Canada & UK
$1.39 NZ ($0.98 USD)
$0.49 NZ ($0.35 USD)
Europe, Asia
$1.99 NZ ($1.40 USD)
$1.39 NZ ($0.98 USD)
Rest of the world
($1.40 USD) $1.99 NZ ($1.40 USD)
$1.99 NZ ($1.40 USD)

Peak time - 7am-7pm weekdays
Off-Peak times - at all other times on weekdays, weekends, holidays




Activating your service

Your New Zealand mobile phone number is located on the flap of the packaging containing your SIM card and underneath the first bar code and above "PH NUMBER". Your mobile phone number begins with 02.

To activate your service:

  1. Travel to New Zealand.
  2. Be sure that the battery is adequately charged.
  3. Insert the SIM card into your GSM phone*.
  4. Turn your phone on.
  5. Enter the 4 digit PIN code^
  6. Dial 777 to choose your calling plan
  7. Start calling.

* You will need to snap out the thumbnail sized SIM card along the perforated edge of its holder and then insert the SIM card into your international mobile phone with the gold contacts of the SIM card facing the metal contacts of your mobile phone.

^The PUK is only required to unblock your phone if you enter a PIN code incorrectly. Your phone may or may not prompt you for a PIN code. Follow your cell phone manual instructions to correctly use the PUK to unblock your phone along with PIN2. Call 0800 800 021 immediately to receive a customized PUK after you have answered security questions.


Making and receiving calls

How to make a call

To make an international call from your New Zealand mobile phone dial 00 (or +), followed by the country code (1 for the US), area code and phone number.

How family and friends call you

Family and friends need to dial the international prefix, the country code 64 and your mobile phone number, omitting the leading 0 (zero)
For example, when calling from the United States, callers need to dial 011 64 and then your mobile phone number.


Recharging your account

To add credit to your New Zealand SIM card, you will need to purchase recharge vouchers or use your credit card. You will find recharge vouchers at most supermarkets, service stations and selected dairies and appliance stores in New Zealand.

To recharge your account using a voucher:

  1. Purchase a recharge voucher.
  2. Scratch off the grey protective layer to reveal your 12 digit voucher code.
  3. Dial 777.
  4. Press 2 to recharge.
  5. Press 1.
  6. Follow the prompts to enter your voucher code.
  7. Start calling.

To recharge your account using your credit card:

  1. Dial 777.
    * You need to register your account first by dialing 777 and then each time you want to recharge, you simply dial 777.
  2. Press 2 to recharge.
  3. Press 1 to use your credit card.
  4. Enter your mobile number
  5. Enter your security code (you will be given one when you register)
  6. Then simply follow the automated voice prompts.

Do not purchase another New Zealand SIM card when your credit is depleted! You only need a recharge voucher!


Contacting Customer Service

Customer service for your New Zealand SIM card is available 24/7 by dialing 777 at any time from your New Zealand mobile phone or at 0800 800 021 from a landline phone.


Service life

Your call credit is valid for 12 months from the last time you recharged.

You need to recharge with $20 at least every 12 months. Every time you recharge, you extend the validity of your SIM card for another 12 months.

If you do not recharge your SIM card within 12 months, your mobile phone number will be recycled and any remaining airtime credit will be forfeit. To get connected again you will be required to purchase another SIM card.


Handset compatibility

This SIM card requires an unlocked international GSM mobile phone. If you do not have your own suitable handset, we have several models available for your review and consideration. Please click here for more information.

If you have difficulty using the service in your handset, please contact Customer service