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ISIConnect number

Check your ISIConnect account number

If you joined ISIConnect after late April 2001 you have a 13 digit account number - 7 + your 12-digit ISIC, ITIC or IYTC card number.

If you joined ISIConnect before late April 2001 your account number stays the same - it's simply your 12-digit card number (without the 7 prefix).

Your PIN must:

be at least 4 digits long

contain only numbers

contain no spaces and no special characters, for example %, ~, ^ and #.

If you forget your PIN, contact Customer Service by either

calling the toll-free access number for the country you are in, press 0 to talk to 24-hour Customer Service, and ask them to set up a new PIN for you.
email isiconnect@ekit.com and ask them to set up a new PIN for you. You will need to provide your identification question and answer and a new PIN.

Other hints

Make sure cookies are turned on.

For Internet Explorer (IE), click Tools, then Internet options. Depending on your version of IE, look under the Security or Advanced tab for details on how to enable cookies.
For Netscape, click Edit, Preferences, Advanced, then Accept all cookies.

Three strikes and you're out! If you incorrectly enter your ISIConnect number or PIN three times in a row, you will be locked out of your ISIConnect account.To unlock your account, contact Customer Service by either

calling the toll-free access number for the country you are in, press 0 to talk to 24-hour Customer Service, and ask them to unlock it for you.
email isiconnect@ekit.com and ask them to unlock it for you. You will need to provide your identification question and answer.