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ISIConnect number

Check your ISIConnect account number

  • If you joined ISIConnect after late April 2001 you have a 13 digit account number - 7 + your 12-digit ISIC, ITIC or IYTC card number.

  • If you joined ISIConnect before late April 2001 your account number stays the same - it's simply your 12-digit card number (without the 7 prefix).

PIN

Your PIN must:

  • be at least 4 digits long

  • contain only numbers

  • contain no spaces and no special characters, for example %, ~, ^ and #.
If you forget your PIN, contact Customer Service by either
  • calling the toll-free access number for the country you are in, press 0 to talk to 24-hour Customer Service, and ask them to set up a new PIN for you.
  • email isiconnect@ekit.com and ask them to set up a new PIN for you. You will need to provide your identification question and answer and a new PIN.

Other hints

Make sure cookies are turned on.

  • For Internet Explorer (IE), click Tools, then Internet options. Depending on your version of IE, look under the Security or Advanced tab for details on how to enable cookies.
  • For Netscape, click Edit, Preferences, Advanced, then Accept all cookies.
Three strikes and you're out! If you incorrectly enter your ISIConnect number or PIN three times in a row, you will be locked out of your ISIConnect account.To unlock your account, contact Customer Service by either
  • calling the toll-free access number for the country you are in, press 0 to talk to 24-hour Customer Service, and ask them to unlock it for you.
  • email isiconnect@ekit.com and ask them to unlock it for you. You will need to provide your identification question and answer.